Recently, having experienced the unexpected loss of my brother in a foreign country, I was at a loss as to what to do, who and where to turn to and what arrangements to make. After contacting Mr. Collins, he immediately called the Guatemala Embassy and took care of all the arrangements. He broke through the red tape and brought my brother "home" to his family and friends. Mr. Collins and his representives were so supportive, as if they were family, guiding me step by step and comforting me along this sorrowful journey to lay my beloved brother to rest. Through this entire experience, he embraced me with support, knowledge and professionalism and in doing so, made the impossible, possible. No words can express my gratitude for what he did for my family, friends and especially myself. God bless you Mr. Collins,
With much love and gratitude, Veronica (Meyers) Warden
Submitted by: Veronica (Meyers) Warden
Richard Collins is an excellent funeral director. His caring, supportive manner comes though even on line and on the phone. I live on the west coast and took care of my ailing mother in Alabama. When she passed she wanted the funeral held in Massachusetts where she grew up. After speaking to Mr. Collins and letting him know my wishes, he organized all the arrangements and made sure things were done as I wanted them. The helpful, efficient manner of Richard Collins and his funeral home made this difficult time less taxing and more organized. Holding the funeral in a different state than where my mother passed was made far easier with his help. On behalf of my family and friends, thank you for making this difficult time far less stressful.
Kind Regards, Debora Trask
Submitted by: Debora Trask
Fitzgerald & Collins take great pride in everything they do. Dealing with Richard and his brother through a very difficult time made it a little easier. They were there for everything! Anything and everything we needed or asked for, they made sure it happened!
Submitted by: Seth Margadonna
I know I have said this over and over again but THANK YOU!!! No one can understand unless they have gone through what Chris and I have gone through. It's hard for people to see why someone like you could touch our lives so deeply. We have always talked up a storm about you and what you have done for us. No one appreciated what was going on behind the seens for Ian, it was hard to explain to everyone. After you (once again) took care of Chris's Dad, everyone realized why you had such a special place in our hearts. You did (once again) a wonderful job taking care of Chris, Pat, Jimmy and the family. Pa looked peaceful:) I thank you for that. I know if it wasn't for you doing everything, Chris wouldn't have been so relaxed and at ease. Your work is not an easy thing to do and you do it flawlessly. People come into our lives for diffrent reasons and we couldn't be more blessed to have you come into ours. Thank you for taking care of Chris. There needs to be more you's in this world:)
Submitted by: Chris & Kola Carleton
We cannot thank you enough for the wonderful work you did. You made the worst time of our lives just a little bit easier by being so pleasant, sympathetic, accommodating, and professional. Everything from the cleanliness and coziness of the funeral home, to the warmth and attentiveness of you and your staff exceeded our expectations. While this is not a process anyone wishes to go through, you will be highly recommended as an establishment and team to facilitate such arrangements flawlessly. You were truly a pleasure to work with. Thank you, from the bottom of our hearts.
Submitted by: Iris & The Santiago Family
Thank you is such a small word for what you have done for me and my family. At such a sad time in my life it brings me peace knowing my dad would have been happy with his arrangements. I so appreciate that some of our unconventional requests were taken care of with so much kindness and thoughtfulness. Richard you and your staff made a sorrowful time in our lives bearable. I can not thank you enough.
Submitted by: Kelly Mongeau
For anyone that is faced with the emotional and daunting task of having to plan a funeral wake, mass and related services I would suggest that you first consider visiting Director Richard Collins of Fitzgerald & Collins and use them as a benchmark to gauge all others. The caring expertise, compassion and professionalism that I experienced during this trying time was exceptional. Richard and his associates took the time throughout the entire process to stop and ask questions, offer suggestions and make sure they could assist in relieving some of the anxiety and truly make the experience memorable. For the 400 plus visitors to my wife Kelly, the only comments I received was of happiness for her and amazement with how the presentation reminded them of their personal relationship with Kelly.
Respectfully, Thank You
Submitted by: Joseph Mongeau
Dear Mr. Collins,
THANK YOU. You thought of everything and no amount of gratitude could thank you for all you did for my mother and her family. I don''t know what my sister and I would have done without your help and understanding. Even now, a year after my mother''s death, I still think about all the many details you took care of so that we, as a family, could grieve. It comforts me to know that YOUR family was looking out for my family when we really needed it.
Hope all is well with you and yours.
Alice Therese Christian Fehl
Submitted by: Alice Therese Christian Fehl
I recently lost my mother a short year and three weeks after losing my father and we knew exactly who to go to with the final arrangements. Richard Collins and his associates went above and beyond to make the entire process as smooth and painless a possible for both my fathers'' services and my mothers'' services. He treated us like family, and made my entire family feel at ease.
Thank you Richard, great work and God bless!!
Submitted by: Mark Daniels
In the journey of our lives certain people enter to help us.
We recently lost my mother very suddenly and with much help and compassion Richard arranged everything to have mom flown back home.
During this most difficult time everyone there helped us to give our mom one of the nicest services, making all of us feel a little better. WE would recommend Richard and his associates when you need someone to make sure all your loved ones final wishes are taken care of. ALSO if the weather is nice Richard asked us if we would like some white doves released at the cemetery, truly a very memorable touch, sending your final prayers up to heaven as you say your final goodbye,,,,,
Thank you again for all your wisdom and help in making us feel like family and not a number. Sincerely,
Bob and Denise
Submitted by: Denise Bouvier
How does one express gratitude for the handling of a loved Dad? I will tell you that my father death and the handling of the business and personal effects exceeded my expectation. I felt at times Richard and the staff were part of my immediate family and my father was their dad also. As a person who is paid to be the critic and to root cause the issues, I am still in awe of the handling, personal touches to alleviate some of the processes concerning my father death and allow more time to grieve. I am thankful that the foresight my parent chose so many years ago with having Richard handle the arrangements was truly a wise one. It is very hard to impress or exceed my threshold for excellence. They have set a new bar for all to achieve, I am so thankful and grateful.
Paul X. Bolt,
RVA/RVC International Registered Auditor of Business Quality Systems
Advanced Supplier Quality Engineer
Certified Quality Technician and Quality Engineer (ASQ/USA)
Submitted by: Paul Bolt
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